Stress and organisational citizenship behaviours in Indian business process outsourcing organisations
This study investigates the direct effect of organisational stress (as measured through ASSET) on organisational citizenship behaviours (OCBs). A sample of 402 operators was taken from business process outsourcing (BPO) organisations located in northern India. The authors hypothesised that there is...
| الحاوية / القاعدة: | IIMB Management Review |
|---|---|
| المؤلفون الرئيسيون: | , |
| التنسيق: | مقال |
| اللغة: | الإنجليزية |
| منشور في: |
Elsevier
2012-09-01
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| الموضوعات: | |
| الوصول للمادة أونلاين: | http://www.sciencedirect.com/science/article/pii/S0970389612000407 |
| _version_ | 1849324558570487808 |
|---|---|
| author | Ajay K. Jain Cary L. Cooper |
| author_facet | Ajay K. Jain Cary L. Cooper |
| author_sort | Ajay K. Jain |
| collection | DOAJ |
| container_title | IIMB Management Review |
| description | This study investigates the direct effect of organisational stress (as measured through ASSET) on organisational citizenship behaviours (OCBs). A sample of 402 operators was taken from business process outsourcing (BPO) organisations located in northern India. The authors hypothesised that there is a negative relationship between organisational stress and OCBs. Results of multiple regression analysis showed that stress had significant negative impact on OCBs. The implications for managers are discussed. |
| format | Article |
| id | doaj-art-2364f74abf074ebd828bd5deba2ef072 |
| institution | Directory of Open Access Journals |
| issn | 0970-3896 |
| language | English |
| publishDate | 2012-09-01 |
| publisher | Elsevier |
| record_format | Article |
| spelling | doaj-art-2364f74abf074ebd828bd5deba2ef0722025-09-02T03:54:49ZengElsevierIIMB Management Review0970-38962012-09-0124315516310.1016/j.iimb.2012.06.004Stress and organisational citizenship behaviours in Indian business process outsourcing organisationsAjay K. Jain0Cary L. Cooper1Department of Psychology and Behavioral Sciences, School of Business and Social Sciences, Aarhus University, 8000 Aarhus C, DenmarkLancaster University Management School, Dean's Suite, Lancaster University, Lancaster, LA1 4YW, United KingdomThis study investigates the direct effect of organisational stress (as measured through ASSET) on organisational citizenship behaviours (OCBs). A sample of 402 operators was taken from business process outsourcing (BPO) organisations located in northern India. The authors hypothesised that there is a negative relationship between organisational stress and OCBs. Results of multiple regression analysis showed that stress had significant negative impact on OCBs. The implications for managers are discussed.http://www.sciencedirect.com/science/article/pii/S0970389612000407Organisational stressOrganisational citizenship behavioursBPO industry in IndiaASSET (an organisational stress screening tool) |
| spellingShingle | Ajay K. Jain Cary L. Cooper Stress and organisational citizenship behaviours in Indian business process outsourcing organisations Organisational stress Organisational citizenship behaviours BPO industry in India ASSET (an organisational stress screening tool) |
| title | Stress and organisational citizenship behaviours in Indian business process outsourcing organisations |
| title_full | Stress and organisational citizenship behaviours in Indian business process outsourcing organisations |
| title_fullStr | Stress and organisational citizenship behaviours in Indian business process outsourcing organisations |
| title_full_unstemmed | Stress and organisational citizenship behaviours in Indian business process outsourcing organisations |
| title_short | Stress and organisational citizenship behaviours in Indian business process outsourcing organisations |
| title_sort | stress and organisational citizenship behaviours in indian business process outsourcing organisations |
| topic | Organisational stress Organisational citizenship behaviours BPO industry in India ASSET (an organisational stress screening tool) |
| url | http://www.sciencedirect.com/science/article/pii/S0970389612000407 |
| work_keys_str_mv | AT ajaykjain stressandorganisationalcitizenshipbehavioursinindianbusinessprocessoutsourcingorganisations AT carylcooper stressandorganisationalcitizenshipbehavioursinindianbusinessprocessoutsourcingorganisations |