APA (7th ed.) Citation

Maja, N., Ana, T., Krum, E., & Ilijana, P. (2021, January). The impact of service quality and service characteristics on customer satisfaction in the North Macedonian banking sector. Bankarstvo.

Chicago Style (17th ed.) Citation

Maja, Naumovska-Saveska, Tomovska-Misoska Ana, Efremov Krum, and Petrovska Ilijana. "The Impact of Service Quality and Service Characteristics on Customer Satisfaction in the North Macedonian Banking Sector." Bankarstvo Jan. 2021.

MLA (9th ed.) Citation

Maja, Naumovska-Saveska, et al. "The Impact of Service Quality and Service Characteristics on Customer Satisfaction in the North Macedonian Banking Sector." Bankarstvo, Jan. 2021.