Communication skills training and assessment of food animal production medicine veterinarians: A component of a voluntary Johne's disease control program

• Published in: Journal of Dairy Science
• Main Authors: Karen A. MacDonald-Phillips, Shawn L.B. McKenna, Darcy H. Shaw, Greg P. Keefe, John VanLeeuwen, Elpida Artemiou, Cindy L. Adams
• Format: Article
• Language: English
• Published: Elsevier 2022-03-01
• Subjects: communication; communication skills assessment; communication skills training; food animal production medicine veterinarian; Johne's disease
• Online Access: http://www.sciencedirect.com/science/article/pii/S0022030221011139

ABSTRACT: In food animal production medicine (FAPM), the success of control programs for infectious diseases that have serious animal health and economic consequences frequently rely on the veterinarian's effective communication and producer adherence to veterinary recommendations. However, little research has been conducted on communication skills of practicing FAPM veterinarians. During this study, we developed a communication training workshop intervention to support the Atlantic Johne's Disease Initiative. Seventeen FAPM veterinarians across 10 clinics practicing within Maritime Canada participated in a pre-post intervention study design. Communication skills were evaluated utilizing 3 assessment tools; an objective structured clinical exam (OSCE), standardized client feedback, and an instrument designed for veterinary participants to assess their self-efficacy. Study results showed that before training, communication skills of participating veterinarians had limitations, including skill deficits in communication tasks strongly associated with increased adherence to veterinary recommendations. Based on the 3 assessment tools, communication skills of participating veterinarians improved with the training provided. Significant increases were detected in pre- to postintervention self-efficacy percentage scores, OSCE percentage and global scores from expert raters, and OSCE percentage and global scores from standardized client feedback. These improvements emphasize the importance of communication skills training specific to FAPM.