Analyzing Self-Efficacy and Summary Feedback in Automated Social Skills Training

<italic>Goal:</italic> Although automated social skills training has been proposed to enhance human social skills, the following two aspects have not been adequately explored: what types of feedback are effective from virtual agents and the extent to which such systems enhance users'...

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Bibliographic Details
Published in:IEEE Open Journal of Engineering in Medicine and Biology
Main Authors: Hiroki Tanaka, Hidemi Iwasaka, Yasuhiro Matsuda, Kosuke Okazaki, Satoshi Nakamura
Format: Article
Language:English
Published: IEEE 2021-01-01
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Online Access:https://ieeexplore.ieee.org/document/9416779/
Description
Summary:<italic>Goal:</italic> Although automated social skills training has been proposed to enhance human social skills, the following two aspects have not been adequately explored: what types of feedback are effective from virtual agents and the extent to which such systems enhance users' social self-efficacy. <italic>Methods:</italic> We developed an automated social skills trainer&#x002B; that follows human-based social skills training processes and implemented two types of feedback: 1) a summary of the displayed feedback and 2) feedback based on the results of their previous training. Using our developed system, we measured social self-efficacy, feedback evaluations, and the third-party ratings of participants between pre- and post-training as well as their social responsiveness scales. <italic>Results:</italic> Self-efficacy is significantly correlated to the social responsiveness scale (r &#x003D; &#x2212;0.72) and can be improved with our system (mean improvement of 0.68, p &lt; 0.05). The participants highly rated the feedback that was compared to their past training (14 out of 16, p &lt; 0.05) more than the cases without it and the displayed summary feedback (11 out of 16, p &#x003D; 0.21) more than the verbal comments. <italic>Conclusions:</italic> Our system effectively summarized user feedback in terms of user self-efficacy and third-party ratings.
ISSN:2644-1276