AI in Indian Libraries: Prospects and Perceptions from Library Professionals

• Published in: Open Information Science
• Main Authors: Subaveerapandiyan A., Gozali Alfian Akbar
• Format: Article
• Language: English
• Published: De Gruyter 2024-01-01
• Subjects: artificial intelligence; intelligent libraries; chatbots in libraries; robotics in libraries; machines in libraries; library technologies
• Online Access: https://doi.org/10.1515/opis-2022-0164

This study explores the perspectives of Indian library professionals on the use of artificial intelligence (AI) in libraries. It aims to understand their knowledge, awareness, and views on AI and its challenges and opportunities. The research adopts a quantitative approach, using a closed-ended survey to collect data from 386 library professionals in academic institutions across India. The survey covers various aspects, including socio-demographic information, AI knowledge, perspectives on AI in libraries, ethical considerations, and adopting AI tools and services. The findings indicate that Indian library professionals are generally aware of AI and its potential benefits in libraries. They believe that AI can enhance library activities, improve accessibility, and support decision-making. However, there are concerns about AI replacing human intelligence within libraries. Factors such as user privacy, funding, staff expertise, and alignment with institutional goals are essential when implementing AI applications. Ethical considerations, including bias and discrimination, intellectual freedom, and transparency, are also significant concerns. AI tools like smart shelving and optical character recognition are among the technologies already adopted in Indian libraries.