The relationship between service quality and customer satisfaction in the South African mobile network telecommunications industry
| Published in: | Journal of International Studies |
|---|---|
| Main Author: | |
| Format: | Article |
| Language: | English |
| Published: |
Centre of Sociological Research, Szczecin
2021-06-01
|
| Online Access: | https://www.jois.eu/?690,en_the-relationship-between-service-quality-and-customer-satisfaction-in-the-south-african-mobile-network-telecommunications-industry |
| _version_ | 1849670059050401792 |
|---|---|
| author | Herring Shava |
| author_facet | Herring Shava |
| author_sort | Herring Shava |
| collection | DOAJ |
| container_title | Journal of International Studies |
| format | Article |
| id | doaj-art-9e56da262f354d00a7c835d9713bddaf |
| institution | Directory of Open Access Journals |
| issn | 2071-8330 2306-3483 |
| language | English |
| publishDate | 2021-06-01 |
| publisher | Centre of Sociological Research, Szczecin |
| record_format | Article |
| spelling | doaj-art-9e56da262f354d00a7c835d9713bddaf2025-08-20T02:18:32ZengCentre of Sociological Research, SzczecinJournal of International Studies2071-83302306-34832021-06-0114210.14254/2071-8330.2021/14-2/5The relationship between service quality and customer satisfaction in the South African mobile network telecommunications industryHerring Shavahttps://www.jois.eu/?690,en_the-relationship-between-service-quality-and-customer-satisfaction-in-the-south-african-mobile-network-telecommunications-industry |
| spellingShingle | Herring Shava The relationship between service quality and customer satisfaction in the South African mobile network telecommunications industry |
| title | The relationship between service quality and customer satisfaction in the South African mobile network telecommunications industry |
| title_full | The relationship between service quality and customer satisfaction in the South African mobile network telecommunications industry |
| title_fullStr | The relationship between service quality and customer satisfaction in the South African mobile network telecommunications industry |
| title_full_unstemmed | The relationship between service quality and customer satisfaction in the South African mobile network telecommunications industry |
| title_short | The relationship between service quality and customer satisfaction in the South African mobile network telecommunications industry |
| title_sort | relationship between service quality and customer satisfaction in the south african mobile network telecommunications industry |
| url | https://www.jois.eu/?690,en_the-relationship-between-service-quality-and-customer-satisfaction-in-the-south-african-mobile-network-telecommunications-industry |
| work_keys_str_mv | AT herringshava therelationshipbetweenservicequalityandcustomersatisfactioninthesouthafricanmobilenetworktelecommunicationsindustry AT herringshava relationshipbetweenservicequalityandcustomersatisfactioninthesouthafricanmobilenetworktelecommunicationsindustry |