The Dynamic Recovery of Services and Loyalty to Customers in the Hoteling Industry

When dealing with the dynamics of systems, tools and processes may be of use to understand the behavior of complex systems and, consequently, to make decisions and adopt appropriate policies. These all can be guided in the right direction to make changes. In this study, the technique of dynamic mode...

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Bibliographic Details
Published in:	کاوش‌های مدیریت بازرگانی
Main Authors:	Sayyid Ali Banihashemi, Zahra Rajaei
Format:	Article
Language:	Persian
Published:	Yazd University 2017-12-01
Subjects:	service recovery customer’s satisfaction communication customer’s loyalty
Online Access:	http://bar.yazd.ac.ir/article_1095_31fd8c01aa096ca1688d4c9d3a1661e2.pdf

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