Patient and Provider Recommendations for Improved Telemedicine User Experience in Primary Care: A Multi-Center Qualitative Study
Objective: The purpose of this study was to explore telemedicine use and obtain actionable recommendations to improve telemedicine user experience from a diverse group of patients and providers. Methods: We interviewed adult patients and primary care providers (PCPs) across three National Patient-Ce...
| Published in: | Telemedicine Reports |
|---|---|
| Main Authors: | Saif Khairat, Prabal Chourasia, Kimberly A. Muellers, Katerina Andreadis, Jenny J. Lin, Jessica S. Ancker |
| Format: | Article |
| Language: | English |
| Published: |
Mary Ann Liebert
2023-03-01
|
| Subjects: | |
| Online Access: | https://www.liebertpub.com/doi/full/10.1089/TMR.2023.0002 |
Similar Items
Provider’s satisfaction with telemedicine services for tribals of Western Rajasthan: A qualitative analysis
by: Rakhi Dwivedi, et al.
Published: (2024-05-01)
by: Rakhi Dwivedi, et al.
Published: (2024-05-01)
Awareness, knowledge, attitude, and skills of telemedicine among mental healthcare providers
by: Amira Ahmed Fouad, et al.
Published: (2023-01-01)
by: Amira Ahmed Fouad, et al.
Published: (2023-01-01)
Covid-19 Self-Isolation Telemedicine Service User Satisfaction in Indonesia
by: Aulia Wulandari, et al.
Published: (2022-12-01)
by: Aulia Wulandari, et al.
Published: (2022-12-01)
Analysis of User Satisfaction of the Halodoc Telemedicine Platform in DKI Jakarta in 2024
by: Devanti Octavia Ellyamurti, et al.
Published: (2024-07-01)
by: Devanti Octavia Ellyamurti, et al.
Published: (2024-07-01)
Exploring healthcare providers’ perspectives on virtual care delivery: insights into telemedicine services
by: Israa K. Abdelghany, et al.
Published: (2024-01-01)
by: Israa K. Abdelghany, et al.
Published: (2024-01-01)
A qualitative assessment of barriers and facilitators of telemedicine volunteerism during the COVID-19 pandemic in India
by: Karishma D’Souza, et al.
Published: (2024-03-01)
by: Karishma D’Souza, et al.
Published: (2024-03-01)
Barriers for Telemedicine Use Among Nonusers at the Beginning of the Pandemic
by: Robyn B. Adams, et al.
Published: (2021-10-01)
by: Robyn B. Adams, et al.
Published: (2021-10-01)
Physician, Nurse, and Advanced Practice Provider Perspectives on the Rapid Transition to Inpatient and Outpatient Telemedicine
by: Katherine A. Meese, et al.
Published: (2022-01-01)
by: Katherine A. Meese, et al.
Published: (2022-01-01)
An analysis of reputation, predictability, and perceived risk on user trust in telemedicine consultation services
by: Arina Himatul Husna, et al.
Published: (2025-06-01)
by: Arina Himatul Husna, et al.
Published: (2025-06-01)
Implementing medical abortion through telemedicine in Colombia: a qualitative study
by: Nora Piay-Fernández, et al.
Published: (2023-12-01)
by: Nora Piay-Fernández, et al.
Published: (2023-12-01)
Awareness, Knowledge, Attitude, and Skills Regarding Telemedicine Among Syrian Healthcare Providers During the COVID-19 Pandemic: A Cross-Sectional Study
by: Hidar Alibrahim, et al.
Published: (2022-12-01)
by: Hidar Alibrahim, et al.
Published: (2022-12-01)
Development of a novel instrument to characterize telemedicine programs in primary care
by: Logan D. Cho, et al.
Published: (2023-11-01)
by: Logan D. Cho, et al.
Published: (2023-11-01)
The Responsibility of Telemedicine Focused Organizations in regards to creating Compliant end Users Products and Services
by: Adrian Dumitru Tanţău, et al.
Published: (2014-02-01)
by: Adrian Dumitru Tanţău, et al.
Published: (2014-02-01)
Telemedicine: Zero Contagion risk and enabler of healthcare fire sales
by: Neha Ghildiyal, et al.
Published: (2023-01-01)
by: Neha Ghildiyal, et al.
Published: (2023-01-01)
Perspectives of healthcare providers on telemedicine implementation during the COVID-19 pandemic in Colombia: a mixed-method study
by: Susana Orrego Villegas, et al.
Published: (2025-08-01)
by: Susana Orrego Villegas, et al.
Published: (2025-08-01)
Telemedicine Experience for PrEP Care among PrEP-Eligible Women and Their Primary Care Providers during the First Year of the COVID-19 Pandemic in the United States
by: Chen Zhang, et al.
Published: (2022-10-01)
by: Chen Zhang, et al.
Published: (2022-10-01)
Behavioral Intentions of Generation Z and Millennial Users of Telemedicine: A UTAUT 2 Analysis from the Halodoc User Perspective
by: Nur Aeni Hidayah, et al.
Published: (2024-09-01)
by: Nur Aeni Hidayah, et al.
Published: (2024-09-01)
Challenges of Telemedicine during the COVID-19 pandemic: a systematic review
by: Racha Ftouni, et al.
Published: (2022-08-01)
by: Racha Ftouni, et al.
Published: (2022-08-01)
A Pilot Trial Using Telemedicine in Radiation Oncology: The Future of Health Care Is Virtual
by: Ryan C. Miller, et al.
Published: (2021-06-01)
by: Ryan C. Miller, et al.
Published: (2021-06-01)
Evaluation of Home Healthcare Services By Service Providers and Users
by: Yavuz Selim KÜÇÜK, et al.
Published: (2024-09-01)
by: Yavuz Selim KÜÇÜK, et al.
Published: (2024-09-01)
The Correlation among Provided Services, perceived value, Satisfaction and Loyalty of users of Public Libraries: The Case of Rasht City
by: Jalal Mazloom, et al.
Published: (2017-05-01)
by: Jalal Mazloom, et al.
Published: (2017-05-01)
Distribution Games: A New Class of Games With Application to User Provided Networks
by: Sinan Emre Tasci, et al.
Published: (2022-01-01)
by: Sinan Emre Tasci, et al.
Published: (2022-01-01)
There and back again: the shape of telemedicine in U.S. nursing homes following COVID-19
by: James H Ford, et al.
Published: (2022-04-01)
by: James H Ford, et al.
Published: (2022-04-01)
Telemedicine during COVID- 19: features of legal regulation in the field of administrative liability for errors committed by medical institutions
by: Raissa Orsayeva, et al.
Published: (2025-04-01)
by: Raissa Orsayeva, et al.
Published: (2025-04-01)
Rural patient and provider perceptions of telehealth implemented during the COVID-19 pandemic
by: David Klee, et al.
Published: (2023-09-01)
by: David Klee, et al.
Published: (2023-09-01)
Perinatal mental health care from the user and provider perspective: protocol for a qualitative study in Switzerland
by: Anke Berger, et al.
Published: (2020-02-01)
by: Anke Berger, et al.
Published: (2020-02-01)
Sociodemographic patterns of provider-to-home telehealth use within the Veterans Health Administration between 2015 and 2023
by: Navid Dardashti, et al.
Published: (2025-07-01)
by: Navid Dardashti, et al.
Published: (2025-07-01)
A Smartcard-Based User-Controlled Single Sign-On for Privacy Preservation in 5G-IoT Telemedicine Systems
by: Tzu-Wei Lin, et al.
Published: (2021-04-01)
by: Tzu-Wei Lin, et al.
Published: (2021-04-01)
Knowledge, attitude, and practice regarding telemedicine among physicians and employees at Tanta University Hospitals, Egypt
by: Eman A. Younis, et al.
Published: (2025-06-01)
by: Eman A. Younis, et al.
Published: (2025-06-01)
Parent-reported provider recommendation of HPV vaccination among minority adolescents before and during the COVID-19 pandemic: Findings from the National Immunization Survey-Teen, 2019–2021
by: Chinenye Lynette Ejezie, et al.
Published: (2023-10-01)
by: Chinenye Lynette Ejezie, et al.
Published: (2023-10-01)
The processes involved in the establishment of user-provider partnerships in severe psychiatric illnesses: a scoping review
by: Aletta Boerkoel, et al.
Published: (2022-10-01)
by: Aletta Boerkoel, et al.
Published: (2022-10-01)
Telemedicine Acceptance and User Experience: A Gap to Be Addressed?
by: Vinoth Chellaiyan Devanbu, et al.
Published: (2022-05-01)
by: Vinoth Chellaiyan Devanbu, et al.
Published: (2022-05-01)
Determinants of behavioral intention toward telemedicine services among Indonesian Gen-Z and Millenials: a PLS–SEM study on Alodokter application
by: Eka Pramudita, et al.
Published: (2023-10-01)
by: Eka Pramudita, et al.
Published: (2023-10-01)
Patient Experience Diagnosis: Using Telemed Simulation to Assess Health Care Provider Verbal and Nonverbal Communication Issues to Prescribe Potential Interventions
by: Xiaowen Guan, et al.
Published: (2024-04-01)
by: Xiaowen Guan, et al.
Published: (2024-04-01)
Patient Perspectives on Using Telemedicine During In-Center Hemodialysis: A Qualitative Study
by: Trenton M. Haltom, et al.
Published: (2024-07-01)
by: Trenton M. Haltom, et al.
Published: (2024-07-01)
Extended Classification Model of Telemedicine Station
by: Roman Tsarov, et al.
Published: (2023-03-01)
by: Roman Tsarov, et al.
Published: (2023-03-01)
The Rapid interaction: a qualitative study of provider approaches to implementing Rapid ART
by: Lissa Moran, et al.
Published: (2023-07-01)
by: Lissa Moran, et al.
Published: (2023-07-01)
Indigenous Telemedicine
by: Neeraj Parakh, MD, DM, et al.
Published: (2012-05-01)
by: Neeraj Parakh, MD, DM, et al.
Published: (2012-05-01)
Healthcare provider perspectives on their role in perpetrating and perpetuating reproductive coercion: a qualitative study
by: Susan Saldanha, et al.
Published: (2025-10-01)
by: Susan Saldanha, et al.
Published: (2025-10-01)
Closing the Gap: Addressing Challenges in Telemedicine Acceptance and User Experience
by: Payal Kapoor
Published: (2024-10-01)
by: Payal Kapoor
Published: (2024-10-01)
Similar Items
-
Provider’s satisfaction with telemedicine services for tribals of Western Rajasthan: A qualitative analysis
by: Rakhi Dwivedi, et al.
Published: (2024-05-01) -
Awareness, knowledge, attitude, and skills of telemedicine among mental healthcare providers
by: Amira Ahmed Fouad, et al.
Published: (2023-01-01) -
Covid-19 Self-Isolation Telemedicine Service User Satisfaction in Indonesia
by: Aulia Wulandari, et al.
Published: (2022-12-01) -
Analysis of User Satisfaction of the Halodoc Telemedicine Platform in DKI Jakarta in 2024
by: Devanti Octavia Ellyamurti, et al.
Published: (2024-07-01) -
Exploring healthcare providers’ perspectives on virtual care delivery: insights into telemedicine services
by: Israa K. Abdelghany, et al.
Published: (2024-01-01)
