Tefera, O., & Govender, P. K. (2016, July). Hotel Ratings, Service Quality, Customer Satisfaction and Loyalty: The Perception of Guests at Ethiopian Hotels. African Journal of Hospitality, Tourism and Leisure.
Chicago Style (17th ed.) CitationTefera, Orthodox, and Professor Krishna Govender. "Hotel Ratings, Service Quality, Customer Satisfaction and Loyalty: The Perception of Guests at Ethiopian Hotels." African Journal of Hospitality, Tourism and Leisure Jul. 2016.
MLA (9th ed.) CitationTefera, Orthodox, and Professor Krishna Govender. "Hotel Ratings, Service Quality, Customer Satisfaction and Loyalty: The Perception of Guests at Ethiopian Hotels." African Journal of Hospitality, Tourism and Leisure, Jul. 2016.
Warning: These citations may not always be 100% accurate.