APA (7th ed.) Citation

Assefa, E. S. (2014, August). The effects of Justice Oriented Service Recovery on Customer Satisfaction and Loyalty in Retail Banks in Ethiopia. Emerging Markets Journal.

Chicago Style (17th ed.) Citation

Assefa, Efrem Sisay. "The Effects of Justice Oriented Service Recovery on Customer Satisfaction and Loyalty in Retail Banks in Ethiopia." Emerging Markets Journal Aug. 2014.

MLA (9th ed.) Citation

Assefa, Efrem Sisay. "The Effects of Justice Oriented Service Recovery on Customer Satisfaction and Loyalty in Retail Banks in Ethiopia." Emerging Markets Journal, Aug. 2014.