TINJAUAN UMUM TENTANG HELPDESK DAN FRAMEWORK TERKAIT

<em>Penggunaan teknologi informasi dan komunikasi (TIK) di suatu instansi sangat banyak dampaknya, baik positif maupun negatif. Seiring perkembangan teknologi semakin banyak pemanfaatan media TIK ini untuk membantu pelaksanaan suatu pekerjaan bahkan hampir seluruh bidang di suatu instansi. Dal...

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Bibliographic Details
Published in:	Jurnal Informatika
Main Author:	Ali Tarmuji
Format:	Article
Language:	English
Published:	Universitas Ahmad Dahlan 2013-04-01
Subjects:	helpdesk, framework, workflow, service management
Online Access:	http://journal.uad.ac.id/index.php/JIFO/article/view/282

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