Customers’ satisfaction and adaptations to service robots in a hotel environment

Purpose - The research aimed to investigate customers’ satisfaction and adaptations to service robots in various operational areas in a hotel. Although few hotels have introduced service robots in Africa, their creation is still in the initial stage and present challenges. The research objectives...

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Bibliographic Details
Published in:	Tourism and Hospitality Management
Main Authors:	Vhugala Queen Kwinda, Nicola Wakelin-Theron
Format:	Article
Language:	English
Published:	Faculty of tourism and hospitality management 2025-07-01
Subjects:	customers’ satisfaction customers’ adaptations service robots hotel industry operational areas
Online Access:	https://thm.fthm.hr/images/issues/vol31no2/10_Kwinda_Wakelin-Theron

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