APA (7th ed.) Citation

Mackay, N., Mostert, P., & Petzer, D. (2015, June). The interrelationship between service quality, relational benefits, customer satisfaction and behavioural intentions in the South African short-term insurance industry. The Retail and Marketing Review.

Chicago Style (17th ed.) Citation

Mackay, N., PG Mostert, and DJ Petzer. "The Interrelationship Between Service Quality, Relational Benefits, Customer Satisfaction and Behavioural Intentions in the South African Short-term Insurance Industry." The Retail and Marketing Review Jun. 2015.

MLA (9th ed.) Citation

Mackay, N., et al. "The Interrelationship Between Service Quality, Relational Benefits, Customer Satisfaction and Behavioural Intentions in the South African Short-term Insurance Industry." The Retail and Marketing Review, Jun. 2015.