APA (7th ed.) Citation

Cai, N., Heo, J., & Yan, J. (2025, March). Understanding consumer reactions to chatbot service failures: Evidence from a Wizard-of-Oz experiment. Acta Psychologica.

Chicago Style (17th ed.) Citation

Cai, Na, Jeakang Heo, and Jinzhe Yan. "Understanding Consumer Reactions to Chatbot Service Failures: Evidence from a Wizard-of-Oz Experiment." Acta Psychologica Mar. 2025.

MLA (9th ed.) Citation

Cai, Na, et al. "Understanding Consumer Reactions to Chatbot Service Failures: Evidence from a Wizard-of-Oz Experiment." Acta Psychologica, Mar. 2025.