Trans Jogja Bus adaptation in the efforts of improving services during pandemic

• Published in: Songklanakarin Journal of Science and Technology (SJST)
• Main Authors: Pada Lumba, Sigit Priyanto
• Format: Article
• Language: English
• Published: Prince of Songkla University 2023-12-01
• Subjects: adaptation; covid–19; pandemic; sem; trans jogja bus
• Online Access: https://sjst.psu.ac.th/journal/45-6/5.pdf

During the pandemic the government has issued some policies, one of which is mobility restriction for people. This restriction affected the public transportation sector, including Trans Jogja Bus for which passengers decreased by 69%. A study was conducted to find reasonable solutions for the emerging problem by using passengers’ safety approach and taking health protocols into consideration in both Trans Jogja Bus stop and in the vehicle. Data collection was done online by distributing questionnaire link through social media and targeting 100 respondents. Structural Equation Model (SEM) was used in the data analysis. The analysis results show that latent variables ‘health protocol implementation by the bus operator’ and ‘health protocol implementation in the bus stop’ significantly affected the passengers’ decision to travel by using Trans Jogja Bus during the pandemic. In contrast, the latent variable ‘health protocol implementation by the passengers’ had little significance to the passengers’ decision to travel by using Trans Jogja Bus.