THE IMPACT OF CUSTOMER SATISFACTION WITH E-COMMERCE SYSTEM

The pandemic condition can change the pattern of online shopping behavior in Indonesia. This change in shopping behavior causes the level of visits for each e-commerce in Indonesia to increase. With a high number of visitors, of course, this e-commerce has a quality information system and quality in...

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Bibliographic Details
Published in:Business Excellence and Management
Main Authors: Nelsi WISNA, Rashwhysnoe Boing KOTJOPRAYUDI, Asti WIDAYANT, Renny SUKAWATI
Format: Article
Language:English
Published: Bucharest University of Economic Studies 2022-12-01
Subjects:
e-commerce
customer satisfaction
sem pls
Online Access:https://beman.ase.ro/no124/5.pdf
Description
Summary:The pandemic condition can change the pattern of online shopping behavior in Indonesia. This change in shopping behavior causes the level of visits for each e-commerce in Indonesia to increase. With a high number of visitors, of course, this e-commerce has a quality information system and quality information that greatly affects customer satisfaction. This study can explain that the quality of information systems used by e-commerce affects customer satisfaction, the quality of information produced by e-commerce affects customer satisfaction and the quality of information systems also affects the quality of information produced. Data collecting through a questionnaire and the data processing using SEM PLS.
ISSN:2248-1354
2668-9219

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