Interaction of Employee Loyalty and Customer Loyalty in the Service Industry
Abstract The subject of customer loyalty is a focal concern of marketers who seek to identify its antecedents and casual structure with the aim of better understanding of its relationship with employee loyalty, particularly in the service sector. In the service industry the role of staff in creating...
| 出版年: | تحقیقات بازار یابی نوین |
|---|---|
| 主要な著者: | , |
| フォーマット: | 論文 |
| 言語: | ペルシア語 |
| 出版事項: |
University of Isfahan
2011-12-01
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| 主題: | |
| オンライン･アクセス: | http://uijs.ui.ac.ir/nmrj/browse.php?a_code=A-10-71-1&slc_lang=en&sid=1 |
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