Forms of Citizens' Communication with the Public Administration Institutions
Globalisation and technological development have caused many changes that force both businesses and governments to react. The development of information and communication technologies has changed the way how people obtain information, communicate, work, buy goods and affect their everyday lives. The...
| الحاوية / القاعدة: | Communications |
|---|---|
| المؤلفون الرئيسيون: | , |
| التنسيق: | مقال |
| اللغة: | الإنجليزية |
| منشور في: |
University of Žilina
2017-04-01
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| الموضوعات: | |
| الوصول للمادة أونلاين: | https://komunikacie.uniza.sk/artkey/csl-201702-0024_forms-of-citizens-communication-with-the-public-administration-institutions.php |
| _version_ | 1857121642305552384 |
|---|---|
| author | Jana Stofkova Katarina Gasova |
| author_facet | Jana Stofkova Katarina Gasova |
| author_sort | Jana Stofkova |
| collection | DOAJ |
| container_title | Communications |
| description | Globalisation and technological development have caused many changes that force both businesses and governments to react. The development of information and communication technologies has changed the way how people obtain information, communicate, work, buy goods and affect their everyday lives. The revolution of the Internet has opened new opportunities for all economic operators. This process can not be stopped. The government which wants to meet the citizens' changing demands and needs has to be flexible and adapt to this progress, which results in e-Government. The contribution focuses on the ways of communication between citizens and institutions of public administration and evaluates their satisfaction with provided e-Government services. |
| format | Article |
| id | doaj-art-e94a7f69627d4caa8bce4e102b21c73d |
| institution | Directory of Open Access Journals |
| issn | 1335-4205 2585-7878 |
| language | English |
| publishDate | 2017-04-01 |
| publisher | University of Žilina |
| record_format | Article |
| spelling | doaj-art-e94a7f69627d4caa8bce4e102b21c73d2025-08-19T19:08:55ZengUniversity of ŽilinaCommunications1335-42052585-78782017-04-0119213914410.26552/com.C.2017.2.139-144csl-201702-0024Forms of Citizens' Communication with the Public Administration InstitutionsJana Stofkova0Katarina Gasova1Faculty of Operation and Economics of Transport and Communications, University of Zilina, SlovakiaFaculty of Operation and Economics of Transport and Communications, University of Zilina, SlovakiaGlobalisation and technological development have caused many changes that force both businesses and governments to react. The development of information and communication technologies has changed the way how people obtain information, communicate, work, buy goods and affect their everyday lives. The revolution of the Internet has opened new opportunities for all economic operators. This process can not be stopped. The government which wants to meet the citizens' changing demands and needs has to be flexible and adapt to this progress, which results in e-Government. The contribution focuses on the ways of communication between citizens and institutions of public administration and evaluates their satisfaction with provided e-Government services.https://komunikacie.uniza.sk/artkey/csl-201702-0024_forms-of-citizens-communication-with-the-public-administration-institutions.phpe-government servicespublic administrationcommunicationcitizenssatisfaction index |
| spellingShingle | Jana Stofkova Katarina Gasova Forms of Citizens' Communication with the Public Administration Institutions e-government services public administration communication citizens satisfaction index |
| title | Forms of Citizens' Communication with the Public Administration Institutions |
| title_full | Forms of Citizens' Communication with the Public Administration Institutions |
| title_fullStr | Forms of Citizens' Communication with the Public Administration Institutions |
| title_full_unstemmed | Forms of Citizens' Communication with the Public Administration Institutions |
| title_short | Forms of Citizens' Communication with the Public Administration Institutions |
| title_sort | forms of citizens communication with the public administration institutions |
| topic | e-government services public administration communication citizens satisfaction index |
| url | https://komunikacie.uniza.sk/artkey/csl-201702-0024_forms-of-citizens-communication-with-the-public-administration-institutions.php |
| work_keys_str_mv | AT janastofkova formsofcitizenscommunicationwiththepublicadministrationinstitutions AT katarinagasova formsofcitizenscommunicationwiththepublicadministrationinstitutions |