The Transformation of Municipal Services: towards Quality in the Public Sector

The development of the public service modernization seeks to facilitate services delivery to citizens, when and where they need them. For it, management and utilization of service quality have special relevancy. In this paper, we are trying to contribute for improving the relations between the small...

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Bibliographic Details
Published in:	Theoretical and Applied Economics
Main Authors:	Pablo Gutiérrez Rodríguez, José Luis Vázquez Burguete, Roge Vaughan, Jonathan Edwards
Format:	Article
Language:	English
Published:	General Association of Economists from Romania 2009-02-01
Subjects:	quality satisfaction citizens public policies.
Online Access:	http://www.ectap.ro/articole/365.pdf

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