Conflict resolution style in professional activities of nurses

• Published in: Heart Vessels and Transplantation
• Main Authors: Aigul S. Abdyzhalieva, Victor E. Savin, Tologon Ch. Chubakov, Kalima T. Mamatova, Raikhan S. Rozyeva
• Format: Article
• Language: English
• Published: Center for Scientific Research and Development of Education. 2025-02-01
• Subjects: conflicts; causes of conflict; conflict resolution; conflict style
• Online Access: http://hvt-journal.com/articles/art544
• ISSN: 1694-7886; 1694-7894

Objective: To analyze the causes and styles of conflict resolution in professional activities of nurses working in medical and preventive organizations of the healthcare system. Methods: Overall, 392 nursing professionals working in medical and preventive organizations took part in the research. To address the purpose of the work, we used a questionnaire of sociodemographic characteristics and a list of different styles of organizational conflict resolution developed by Rahim Organizational Conflict Inventory (Rahim 1983). Results: The results indicate that the most common causes of conflict among nurses are unfair pay (31.1%), lack of respect for subordination (26.5%), and human behavior (26.5%). The nurses’ preferred conflict management styles are cooperation, which scored the highest mean score of all conflict management styles (4.16 (0.96)) points, and avoidance and accommodation styles were in the second place. The mean scores of these two styles were almost at the same level (3.75 (1.23) and 3.71 (1.39)) points. Conclusion: Conflicts in professional activities of nurses in the Kyrgyz Republic are a serious problem in medical and preventive organizations. The main styles of conflict resolution used by nurses are cooperation, avoidance and accommodation.