Search Results - CUSTOMER SERVICE

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  1. 1

    Customer's Profitability Analyses and Customer Service Policies by Venelin Terziev, Vanya Banabakova, Marin Georgiev

    Published in Journal of Innovations and Sustainability (2017-09-01)
    Subjects: “…customer service’s expenses…”
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    Article


  2. 2

    Service customized networking by Yun-jie LIU, Tao HUANG, Jiao ZHANG, Jiang LIU, Hai-peng YAO, Ren-chao XIE

    Published in Tongxin xuebao (2014-12-01)
    Subjects: “…future internet architecture;service customization;differentiation;information redundancy;network virtual-ization…”
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    Article


  3. 3

    Service customized networking by Yun-jie LIU, Tao HUANG, Jiao ZHANG, Jiang LIU, Hai-peng YAO, Ren-chao XIE

    Published in Tongxin xuebao (2014-12-01)
    Subjects: “…service customization…”
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    Article


  4. 4

    Standards and Customer Service: Employees Behavior towards Customers by Venelin Terziev, Vanya Banabakova, Marin Georgiev

    Published in Journal of Innovations and Sustainability (2017-09-01)
    Subjects: “…customer service…”
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    Article


  5. 5

    Managing service quality by managing the service customer by Krishna K. Govender

    “…By breaking away from the traditional focus on the service employee, this article sheds light on strategies to manage service quality by managing the service customer. …”
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    Article


  6. 6

    The Adoption of Chatbot for Customer Service by Giuseppina Anatriello, Massimo Carlini, Fabio Corbisiero, Maurizio Lauro, Salvatore Monaco

    Published in Fuori Luogo (2024-10-01)
    Subjects: “…customer service…”
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    Article


  7. 7

    CUSTOMER SERVICES AND PRODUCT QUALITY by NEAMŢU Liviu, NEAMŢU Adina Claudia

    Subjects: “…service associates…”
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    Article


  8. 8

    Burnout in Customer Service Representatives by Tariq Jalees, Javed Zeeshan

    “…The purpose and aim of this research was to (1) identify the factors that contributes towards job burnout in sales service representative (2) What are the relationships of these factors (3) To empirically test the relationships of the determinants relating to burnout in customer service representatives. …”
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    Article


  9. 9

    Control and Fairness in Customer Service by Odile Streed, Albert Kagan

    Published in Journal of Applied Marketing Theory (2012-10-01)
    Subjects: “…control; fairness; customer satisfaction; customer experience management; quick-service restaurants; services…”
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    Article


  10. 10

    CUSTOMER SATISFATCTION WITH BANK SERVICES by Corneliu Bente

    “…The main purpose of this study is to examine the relationship between customer satisfaction and service quality in service sectors with respect to the service quality dimensions.…”
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    Article


  11. 11

    Take Five for Customer Service by Laura J. Ax-Fultz, Barbara E. Eshbach, Evonne N. Loomis, Richard C. Miller

    “…Businesses leverage excellent customer service to improve profitability. Although not profit-driven, libraries should leverage excellent customer service to achieve their unique missions. …”
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    Article


  12. 12

    The role of service quality, customer perceived value, and trust in enhancing customer satisfaction of expedition service by Adhi Prasetio, Bagas Arief Hananto, Helmi Adiningtyas, Tze Wei Liew

    Published in Decision Science Letters (2025-01-01)
    “…Therefore, this study aims to determine the correlation between service quality, customer perceived value, and trust, as well as their impact on customer satisfaction within the expedition service industry. …”
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    Article


  13. 13

    Analysis of the Influence of Novel Service Concept, Customer Satisfaction, and Novel Service Procedure on Customer Loyalty by Welly Surjono, Ahmad Johan

    Subjects: “…Customer Satisfaction…”
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    Article


  14. 14

    Customer service excellence as a part of management process – Customer Service Excellence Report analysis by Norbert Kawęcki

    Published in Nowoczesne Systemy Zarządzania (2022-09-01)
    Subjects: “…customer service…”
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    Article


  15. 15

    EXPLAINING THE ROLE OF SERVICE QUALITY AND CUSTOMER VALUE ON CUSTOMER SATISFACTION by Tri Cahyono, Christian Herdinata, Eric Harianto, Tikristini Olasode

    Published in Jurnal Aplikasi Manajemen (2023-03-01)
    Subjects: “…service quality…”
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    Article


  16. 16

    Customer Complaint Handling: The Importance of Employee Training for Customer Service by Nader Shooshtari, Shawn Clouse, Simona Stan

    Published in Journal of Applied Marketing Theory (2012-10-01)
    “…Providing superior customer service and having effective and efficient customer complaint handling procedures are critical to a firm’s success in the marketplace. …”
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    Article


  17. 17

    Effects of service quality and customer satisfaction on loyalty of bank customers by Achmad Supriyanto, Bambang Budi Wiyono, Burhanuddin Burhanuddin

    Published in Cogent Business & Management (2021-01-01)
    Subjects: “…service quality…”
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    Article


  18. 18

    Relationship between Service Quality, Customer Loyalty and Customer Satisfaction by Atif Mahmood, Muhammad Luqman Tauheed Rana, Sara Kanwal

    Published in The Lahore Journal of Business (2018-05-01)
    Subjects: “…service quality…”
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    Article


  19. 19

    The Impact of Service Quality through Customer Satisfaction on Customer Loyalty by Ishak Sagala, Yuniman Zebua, Abd Halim

    Published in Nidhomul Haq (2021-07-01)
    Subjects: “…Customer Satisfaction…”
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    Article


  20. 20

    The effect of service quality and customer value on customer satisfaction and customer loyalty in Bank Sultra by Abdul Razak, Abdul hakim, Asraf Yunus

    “…The purpose of this study was to determine and analyze the effect of service quality and customer value on satisfaction and loyalty, the effect of satisfaction on loyalty, the role of satisfaction in mediating the relationship between service quality and customer value on customer loyalty in Bank Sultra. …”
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    Article


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