Search Results - MOTIVATION AND LEADERSHIP IN CUSTOMER SERVICE

The Influence of Leadership Style, Motivation, Work Environment, and Work Discipline On Employee Performance at PT. Central Bank Asia (BCA) Rantauprapat by Evelyn Evelyn, Nova Jayanti Harahap, Abd. Halim

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The effect of servant leadership on employees’ self-reported performance: Does public service motivation play a mediating explanatory role? by Pelin Bayram, Khaled Zoubi

Subjects: “…public service motivation…”
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Transformational leadership influences on organisational justice and employee commitment in a customer service organisation by Ayanda B. Khuzwayo, Aden-Paul Flotman, Jeremy Mitonga-Monga

“…Orientation: Organisations are facing several challenges pertaining to effective leadership, fairness and loyalty of employees. The moderating influence of transformational leadership (TL) on the relationship between justice and employee commitment is still largely unknown and needs to be explored further, especially within the customer service industry. …”
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The relationship between employee motivation and service quality: Case study of a selected municipality in the Western Cape province, South Africa by Amanda H. Sibonde, Maurice O. Dassah

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The Impact of Leadership on the Motivation of Hotel Employee During the Pandemic Era: Evidence from Greece by Aivalioti Ypapanti, Mary Constantoglou

“…The purpose of the present paper is to examine the impact of leadership on the motivation of hotel employees during the COVID19 pandemic. …”
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Motivations of guests contributing sWOM on social media: a case in Vietnam by Le Thi Thanh Ha, Vo Thanh Thu

“…A model including the significant motives: (1) experiences, (2) opinion leadership, (3) reflection of self and (4) need for unique is tested to investigate their positive effects on contribution behavior of social media guests. …”
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Unlocking Work Engagement: How Leadership and Total Rewards Impact Employee Work Engagement Through the Mediating Role of Service Climate in Supply Chain and Logistic Company in In... by Indra Fahrizal, Budi Santoso, Aris Budiono

“…The focus of this research is to confirm the effect of leadership, rewards, and service climate on work engagement and the mediating effect of service climate on work engagement. …”
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Analisis Kepuasan Pelayanan dan Loyalitas Pelanggan dengan Menggunakan Metode Servqual, IPA, dan QFD di Terminal Teluk Lamong by Dafazal Saffan, Bambang Syairudin, Fuad Achmadi

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Antecedents dan Consequences dari Feedback-Seeking Orientation di Costa Crociere by Trias Septyoari Putranto

“…In this research, a good relationship with the employee can be created by a good motivation, leadership, and it has an effect with the feedback. …”
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Evaluation of Quality Principles from the Islamic Perspective by Halis Aydemir, Rifat Türkel

“…Before the industrial revolution, quality was realized through mutual interaction between the person producing the service or the product and the customer. Customer's satisfaction was an important factor in determining the quality. …”
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Analysis of Leadership Internal Control and Employee Commitment on Employee Performance by Effie Ardiyanti, Nurwijayanti, Ratna Wardani

“… Introduction: Hospital is an organization or health institution that is responsible for the provision of health services ranging from basic and specialty medical services that are quality, effective, efficient, accountable and oriented to customer satisfaction. …”
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Corporate governance practices’ influence on customer loyalty in Nigerian retail banks by Olubunmi O. Obioha, Ajay K. Garg

“…Research purpose: This study sought to establish the influence of corporate governance practices on customer loyalty in Nigerian retail banks. Motivation for the study: Conducting a study of this nature highlights how corporate governance practices contribute to customer loyalty in the retail banking sector of Nigeria as a developing country in Africa. …”
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Measuring Job Satisfaction Between Transformational Leadership and Organizational Citizenship Behavior (OCB) in the Banking Sector by Khusnul Rofida Novianti, Kenny Roz

“… Organisational Citizenship Behaviour (OCB) is essential for promoting teamwork, excellent customer service, and organizational performance in the banking industry. …”
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Development of a psychological model of customer complaint management based on comprehensive quality management: the mediating role of job satisfaction by Yosef Rostampoor, Hamid Janani, Jafar Barghi Moghadam, Mohammad Rahim NajafZadeh

“…Conclusion: Based on the results of this attention to the factors affecting the job satisfaction of employees, such as improving the organizational climate, improving the payment system, motivational and participation-oriented leadership style, and physical conditions can also affect the way employees respond to customers. …”
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Mediating role of organizational citizenship behavior in the relationship between employee empowerment and customer relationship management (case study of Kerman Melli Bank branche... by Saeed Ebadifar, Maryam Mesbahi

“…That is, if employees feel competent, their motivation will be high, and as a result, customer relationship management will improve. …”
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Kepemimpinan dalam Administrasi Pendidikan by Sri Winarsih

“…Thus, good quality benchmarks are not absolute quality benchmarks, but relative benchmarks, namely those that meet the needs of education customers. The quality of the school will be good if the school can provide services that match the needs of education customers. …”
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PENGARUH GAYA KEPEMIMPINAN TERHADAP KEPUASAN KERJA DAN KOMITMEN MANAJEMEN PADA LABORATORIUM MAWAR by Fry Medistya Anke Priyono

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A meta-analysis of determinants influencing bank employees’ satisfaction by Nuttaprachya Nantavisit, Long Kim, Udom Dorn

“…The results showed that seven factors were most frequently cited as important: leadership, intrinsic motivation, reward, organizational commitment, work ethic, HRM activities, and working conditions. …”
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Presenting a Model of Competitive Advantage with a First Mover Approach in The Aviation Industry Of Iran by Hannaneh Abhkiz, Mohammad Hassan Shaki, Ramezan Gholami Avati

“…Research Findings The findings of the present study showed that the capabilities of research and development and investment for leadership in the aviation industry, learning, ability to adapt and foresight of the aviation industry for leadership, the possibility (ability) of sharing technology for the production of modern aircraft, management of income and costs in the industry for leadership, having experience in joint cooperation with international consultants, companies and governments, having skills and expertise in managers and human resources in the industry for leadership, forming a comprehensive database (customer, product, service and market) with a high level of safety for the industry, the number and composition of the air transport fleet, the existence of educational and research centers in accordance with international standards for the development and replacement of technical and staff forces in the industry and having coherent, integrated and strategic marketing and branding programs in the industry are at the eighth level of the competitive advantage model with a leadership approach. …”
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Presenting the internal evaluation model on the performance of the banking industry based on the data theory method of the foundation by Zahra Ramzanpour Osmavandani, mehdi Rouholamini, Shahrbanoo Gholipour

“…The results indicated that a total of 5 components of job security, training, employee motivation and satisfaction, positive communication, development and reward were identified as internal marketing features in the banking industry, and 14 components were identified and extracted in the form of causal conditions (establishing constructive interaction between employees and managers, generous rewards, employee empowerment, management support), foundational conditions (organizational leadership and management, human resource management measures, organizational culture), interventions (political climate, organizational costs), strategies (promotion of customer-oriented culture, person-job fit), and outcome (human development, value creation, increased commitment). …”
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