Search Results - QUALITY IN CUSTOMER SERVICE
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CUSTOMER SERVICES AND PRODUCT QUALITY
Published in Analele Universităţii Constantin Brâncuşi din Târgu Jiu : Seria Economie (2013-04-01)Subjects: “…product quality…”
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Managing service quality by managing the service customer
Published in South African Journal of Business Management (1998-09-01)“…By breaking away from the traditional focus on the service employee, this article sheds light on strategies to manage service quality by managing the service customer. …”
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The Effect of Product Quality, Service Quality, Customer Satisfaction on Customer Loyalty
Published in Journal of Consumer Sciences (2022-02-01)“…This study determines the effect of the product, service quality, & customer satisfaction on customer loyalty in Restaurant XYZ. …”
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Customers' perception of bank service quality: The importance of employee service quality
Published in South African Journal of Economic and Management Sciences (1999-03-01)“…This paper reports the findings of a mail survey using self-administered questionnaires, conducted among a random sample of 1050 bank customers. From a usable sample of 190 respondents, it was found that the customers' perception of the overall service quality [SQUAL] is positively associated with their perception of the bank employees' service quality [EQUAL]. …”
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Customer service quality management on the courier services market
Published in Entrepreneurship and Sustainability Issues (2021-09-01)Get full text
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RESEARCH OF SERVICE QUALITY CUSTOMER SERVICES: PROBLEMS AND METHODOLOGY
Published in Sovremennye Issledovaniâ Socialʹnyh Problem (2014-05-01)Subjects: “…market research services, the process of customer service, quality of service, mobile services…”
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Service Quality an Antecedent of Customer Satisfaction
Published in International Journal of Experiential Learning & Case Studies (2024-01-01)“… The study is conducted on customers of banks in Pakistan to find out whether service quality is an antecedent of customer satisfaction. …”
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Components of Managing the Quality of Customer Service
Published in Problemi Ekonomiki (2017-12-01)Subjects: “…quality of customer service…”
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EXPLAINING THE ROLE OF SERVICE QUALITY AND CUSTOMER VALUE ON CUSTOMER SATISFACTION
Published in Jurnal Aplikasi Manajemen (2023-03-01)Subjects: “…service quality…”
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Effects of service quality and customer satisfaction on loyalty of bank customers
Published in Cogent Business & Management (2021-01-01)Subjects: “…service quality…”
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Relationship between Service Quality, Customer Loyalty and Customer Satisfaction
Published in The Lahore Journal of Business (2018-05-01)Subjects: “…service quality…”
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The Impact of Service Quality through Customer Satisfaction on Customer Loyalty
Published in Nidhomul Haq (2021-07-01)Subjects: “…Service Quality…”
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The role of service quality, customer perceived value, and trust in enhancing customer satisfaction of expedition service
Published in Decision Science Letters (2025-01-01)“…Therefore, this study aims to determine the correlation between service quality, customer perceived value, and trust, as well as their impact on customer satisfaction within the expedition service industry. …”
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The effect of service quality and customer value on customer satisfaction and customer loyalty in Bank Sultra
Published in JPPI (Jurnal Penelitian Pendidikan Indonesia) (2023-09-01)“…The purpose of this study was to determine and analyze the effect of service quality and customer value on satisfaction and loyalty, the effect of satisfaction on loyalty, the role of satisfaction in mediating the relationship between service quality and customer value on customer loyalty in Bank Sultra. …”
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Customers’ Service Quality Expectations From Quick Service Restaurants
Published in The Retail and Marketing Review (2021-06-01)Subjects: “…service quality…”
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Service Quality and Customers Preference of Cellular Mobile Service Providers
Published in Journal of Technology Management & Innovation (2011-03-01)Subjects: “…Service Quality…”
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The Role of Customer Satisfaction on the Influence of Dinescape and Service Quality on Customer Loyalty
Published in E3S Web of Conferences (2024-01-01)“…The aim of this research is to analyze the role of customer satisfaction in the influence of dinescape and service quality on customer loyalty at Ndalem Kopi Solo Anyar Karanganyar. …”
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Customer-based Port Service Quality Model
Published in Promet (Zagreb) (2011-11-01)“…It is due to the complexity of any port, as a system consisting of a large number of stakeholders rendering services to customers with various requirements, that a unique set of port service quality indices has been still missing. …”
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Assessing the effects of service quality on customer satisfaction
Published in Management Science Letters (2019-01-01)Subjects: “…Service Quality…”
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The Effect of Digitalization on the Quality of Service and Customer Loyalty
Published in Emerging Science Journal (2022-09-01)Subjects: “…quality of services…”
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