Search Results - QUALITY OF SERVICE

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  1. 1

    Customers' perception of bank service quality: The importance of employee service quality by K. K. Govender

    “…From a usable sample of 190 respondents, it was found that the customers' perception of the overall service quality [SQUAL] is positively associated with their perception of the bank employees' service quality [EQUAL]. …”
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  2. 2

    SERVICE QUALITY AND PROFITABILITY by Katarina Panić

    “…This article presents analysis of newservice paradigm which foregrounds satisfaction ofthe customers and satisfaction of the employees.The idea about connection between service qualityand productivity was developed in service-profitchain that connects quality of service delivered toemployees by others within organization withservice delivered to customers. …”
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  3. 3

    Service of quality director

    Published in Литьë и металлургия (2009-05-01)
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  4. 4

    The Nature of service Quality by hossein kaveyani

    “…This article discusses the nature of service quality. It begins by discussing the generally accepted model and then describes refinements to that model, firstly in terms of the determinants of service quality, and secondly in terms of the nature of customer expectations. …”
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  5. 5

    Research on service quality of professional education based on the PZB service quality model by Xuejun Deng, Liang Liu, Xiaojun Liu

    Published in Frontiers in Education (2023-12-01)
    Subjects: “…quality of teaching services…”
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  6. 6

    Managing service quality by managing the service customer by Krishna K. Govender

    “…The need to manage service quality is becoming more urgent as links between service quality and business performance is becoming apparent. …”
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  7. 7

    Accountability and service quality in public service in Israel by Yehuda ELIYA

    Subjects: “…service quality…”
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  8. 8

    Quality of service management in automotive service stations by Velimirović D., Duboka C., Velimirović M.

    Published in FME Transactions (2022-01-01)
    Subjects: “…quality of service management…”
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    Article


  9. 9

    Digitalization of Public Services and the Services Quality Perception by Dumitru Goldbach, Mădălina Vișan, Valeria Oana Paraschiv, Ionel Dumitru

    Subjects: “…public services…”
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  10. 10

    Customer Satisfaction Affected by Service Quality with the Scale of Service Quality in Hotels (SSQH) Method by Adi Utama

    Published in Almana: Jurnal Manajemen dan Bisnis (2024-12-01)
    Subjects: “…service quality…”
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  11. 11

    ASPECTS OF SERVICE QUALITY AND ECOLABELLING OF ROMANIAN LODGING SERVICES by Tomescu Ada Mirela

    Subjects: “…environmental policy, environmental management system, tourism, lodging services, quality of services, eco-labelling, Romania…”
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  12. 12

    Measuring and Meeting Service Quality in Professional Accounting Services by Noor Adwa Sulaiman, Zarina Zakaria

    Published in Asian Journal of Accounting Perspectives (2009-12-01)
    “…The objective of this paper is to assess the service quality of management advisory services offered by accounting firms in Malaysia. …”
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  13. 13

    Measuring Service Quality of Bus Services in Sulaimani City by Niyan Hussien Ibrahim, Rozhen Kamal Mohammed-Amin, Alan Faraydoon Ali

    Published in Kurdistan Journal of Applied Research (2020-06-01)
    Subjects: “…public transportation, service quality, passenger satisfaction, bus service urban mass transport…”
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    Article


  14. 14

    Customer service quality management on the courier services market by Adam Marcysiak

    Published in Entrepreneurship and Sustainability Issues (2021-09-01)
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  15. 15

    RESEARCH OF SERVICE QUALITY CUSTOMER SERVICES: PROBLEMS AND METHODOLOGY by Татьяна Анатольевна Оруч

    Subjects: “…market research services, the process of customer service, quality of service, mobile services…”
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    Article


  16. 16

    CUSTOMER SERVICES AND PRODUCT QUALITY by NEAMŢU Liviu, NEAMŢU Adina Claudia

    Subjects: “…product quality…”
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  17. 17

    Measuring the Quality of Ecotourism Services by Nor’Aini Yusof, Faiz Abd Rahman, Mohd Fitri Che Jamil, Mohammad Iranmanesh

    Published in SAGE Open (2014-06-01)
    “…Ecotourists make up more than 10% of international tourists in Malaysia. When service quality is thought of as an important factor to the success of tourism service providers, the importance of estimating service quality provided to tourists becomes apparent. …”
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    Article


  18. 18

    Bootstrapping quality of Web Services by Zainab Aljazzaf

    Subjects: “…Quality of services…”
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  19. 19

    OPTIMAL ROUTING: QUALITY OF SERVICE by N. I. Listopad, A. A. Hayder

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  20. 20

    Measuring dimensions of service quality by Tešić Dejan

    Published in Strategic Management (2020-01-01)
    Subjects: “…services…”
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    Article


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