Search Results - USER JOURNEY MAPPING

User experience journey map: theoretical and practical aspects by Nikolaj Ambrusevič, Margarita Išoraitė

“…The article analyses the process of creating the user experience journey map and provides practical analyses of implemented user experience journey maps.…”
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Upaya Pembaruan Kegiatan Kearsipan dengan Memanfaatkan User Persona dan User Journey Map by Dinar Mutiara Kusumo Nugraheni, Setiyoningsih Setiyoningsih

“…Dengan user journey map dapat diketahui pola pikir, motivasi, dan langkah-langkah yang pengguna ambil untuk mencapai tujuannya. …”
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The research of the customer journey of users of local treatment facilities made of fiberglass and composite materials using the customer journey map by Vira Zhuravel, Andrii Kutsynskyi, Mariia Kutsynska

“…The necessity of using User Scenario and User Story during the construction of the Customer Journey Map has been substantiated. …”
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The Participant Journey Map: Understanding the Design of Interactive Augmented Play Spaces by Danica Mast, Danica Mast, Danica Mast, Sanne I. de Vries, Joost Broekens, Fons J. Verbeek

Subjects: “…user journey map…”
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Developing a Planned Journey Map of Banking Mobile Services Users (Case Study: Mellat Bank) by Gholamreza Jandaghi, Mohammad Rahim Esfidani, Shahryar Mohsenin, Hamid Reza Yazdani, Masoud Keimasi

“…<strong>Objective</strong> Given that the customers’ experience in each industry, service and communication channel is unique and special, this study aims at identifying and examining the strengths and weaknesses of the existing models in the developing customers’ experimental map based on develment of journey map model planned on mobile service users. …”
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User Requirements Analysis of Digital-Based Solutions for Supporting Disabilities using User Journey Map (Case Study of PSLD Brawijaya University) by Yusriyah Rahmah, Ismiarta Aknuranda, Dian Eka Ratnawati

“…This study applies a User Journey Map to analyze user requirements to know the description of the user's steps in achieving the goal. …”
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Co‐designing a telepractice journey map with disability customers and clinicians: Partnering with users to understand challenges from their perspective by Cloe Benz, William Scott‐Jeffs, Jerah Revitt, Chloe Brabon, Chloe Fermanis, Melanie Hawkes, Catherine Keane, Robert Dyke, Samantha Cooper, Matthew Locantro, Mai Welsh, Richard Norman, Delia Hendrie, Suzanne Robinson

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An Enriched Customer Journey Map: How to Construct and Visualize a Global Portrait of Both Lived and Perceived Users’ Experiences? by Juliana Alvarez, Pierre-Majorique Léger, Marc Fredette, Shang-Lin Chen, Benjamin Maunier, Sylvain Senecal

“…Design is about understanding the system and its users. Although User Experience (UX) research methodologies aim to explain the benefits of a holistic measurement approach including explicit (e.g., self-reported) and implicit (e.g., automatic and unconscious biophysiological reactions) data to better understand the global user experience, most of the personas and customer journey maps (CJM) seen in the literature and practice are mainly based on perceived and self-reported users’ responses. …”
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FT Perancangan UI/UX Aplikasi Peminjaman Sepeda Di Universitas Islam Indonesia Menggunakan Metode User Journey Map by AISYA H, Beni Suranto

Subjects: “…Mobile, Peminjaman Sepeda, Prototipe, UI/UX , User Journey Map…”
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Designing a value object for perpetrators of domestic violence by Inge Andrew

Subjects: “…User journey mapping…”
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Design of walking aids for the elderly based on the Kano-AHP-FEC method by Tao Wang, Yanxiao Zhao, Xinda Zhang, Yibao Xie, Leah Ling Li Pang

Subjects: “…User journey mapping…”
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Visualisation of Information Using Patient Journey Maps for a Mobile Health Application by Boram Lee, Juwan Lee, Yoonbin Cho, Yuan Shin, Chaesoo Oh, Hayun Park, Hyun K. Kim

“…We first constructed a patient journey map (PJM) for easy verification of disease treatment data from the perspective of the patient. …”
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The algorithm journey map: a tangible approach to implementing AI solutions in healthcare by William Boag, Alifia Hasan, Jee Young Kim, Mike Revoir, Marshall Nichols, William Ratliff, Michael Gao, Shira Zilberstein, Zainab Samad, Zahra Hoodbhoy, Mushyada Ali, Nida Saddaf Khan, Manesh Patel, Suresh Balu, Mark Sendak

“…In addition to mapping the “who?” and “what?” of the adoption of the AI tool, we also show several ‘lessons learned’ throughout the algorithm journey maps including modeling assumptions, stakeholder inclusion, and organizational structure. …”
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Mix method analysis for analyzing user behavior on logistic company mobile pocket software by Satria Fadil Persada, Farid Afandi, Anak Agung Ngurah Perwira Redi, Reny Nadlifatin, Yogi Tri Prasetyo, Adji Candra Kurniawan

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Alert fatigue and errors caused by technology: A scoping review and introduction to the flow of cognitive processing model by Amanda L. Joseph, Elizabeth M. Borycki, Andre W. Kushniruk

Subjects: “…journey mapping…”
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Cart-State-Aware Discovery of E-Commerce Visitor Journeys with Process Mining by Bilal Topaloglu, Basar Oztaysi, Onur Dogan

“…Understanding customer journeys is key to e-commerce success. Many studies have been conducted to obtain journey maps of e-commerce visitors. …”
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A user experience map design method based on emotional quantification of in-vehicle HMI by Faren Huo, Yeying Zhao, Chunlei Chai, Fei Fang

“…Abstract The emotional experience of the driver is influenced by the design of the in-vehicle interaction interface. User experience journey maps are commonly used by designers to reveal interface design pain points and refine user needs, and further studies are required to effectively characterize and quantify user emotional needs. …”
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Visitor Experience Map and NFC-Based Scoring for Data-Driven Exhibition Enhancement by Siti Fatimah Abdul Razak, Jeslyn Pik Syuen Hee, Rashidah Ahmad, Sumendra Yogarayan, Noor Hisham Kamis, Md Shohel Sayeed

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Development of Personas and Journey Maps for Artificial Intelligence Agents Supporting the Use of Health Big Data: Human-Centered Design Approach by Yoon Heui Lee, Hanna Choi, Soo-Kyoung Lee

“…MethodsUsing human-centered design methodology, we collected data through shadowing and in-depth interviews with 16 people with experience in analyzing and using HBD. We identified users’ empirical characteristics, emotions, pain points, and needs related to HBD analysis and use and created personas and journey maps. …”
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Coming in hot: using emotional journey maps to examine parental perceptions associated with presentation of their child with fever to the emergency department in England by Bernie Carter, Enitan D Carrol, David Taylor-Robinson, Paul Moran, Courtney Franklin

“…The use of the emotional component in the journey maps helped to clearly visualise the factors that influenced feelings of frustration and negative experiences. …”
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