Determining service improvement priority in a zoological park
<p><strong>Purpose:</strong> The objective of this research is to determine the service improvement priority based on tourist judgements and experiences on service quality in a zoological park.</p> <p><strong>Design/methodology/approach:</strong> A powerful...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
OmniaScience
2014-01-01
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| Series: | Journal of Industrial Engineering and Management |
| Subjects: | |
| Online Access: | http://www.jiem.org/index.php/jiem/article/view/644 |