PENGARUH PENANGANAN KELUHAN TERHADAP LOYALITAS NASABAH PT. BANK MUAMALAT INDONESIA,TBK. DENGAN KEPUASAN NASABAH SEBAGAI VARIABEL PERANTARA (STUDI PADA NASABAH BANK MUAMALAT CABANG SURABAYA)

PENGARUH PENANGANAN KELUHAN TERHADAP LOYALITAS NASABAH PT. BANK MUAMALAT INDONESIA,TBK. DENGAN KEPUASAN NASABAH SEBAGAI VARIABEL PERANTARA (STUDI PADA NASABAH BANK MUAMALAT CABANG SURABAYA)

For many years Islamic banking industry has increased. One of player in Islamic banking competition is PT. MuamalatIndonesia. In service companies, the complaints are something that can not be avoided, in order to stay in competition, they must transform themselves continually to increasing handling...

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Bibliographic Details
Main Authors: Yessy Artanti, Lestari Ningsih
Format: Article
Language:English
Published: Muhammadiyah University Press 2011-12-01
Series:Benefit Jurnal Manajemen dan Bisnis
Subjects:
complaints handling, customer loyalty, customer satisfaction
Online Access:http://journals.ums.ac.id/index.php/benefit/article/view/1320

Internet

http://journals.ums.ac.id/index.php/benefit/article/view/1320

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