Data Mining of Trouble Tickets for Automatic Action Recommendation
This work investigates the possibility of applying machine learning and data mining to the problem of finding solutions to software and hardware problems arising in telecommunication systems. Trouble ticket data is analyzed using traditional data mining techniques and more complex machine learning m...
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| Format: | Others |
| Language: | Swedish |
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Uppsala universitet, Avdelningen för systemteknik
2017
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| Online Access: | http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-316894 |