An assessment of the quality management practices of a systems integration support organization with respect to the operations of a large-scale request for change (RFC) system
Using a prototype Total Quality Management (TQM) assessment methodology, this project accomplished an assessment of the quality management practices of the General Electric Company Management and Data Systems Operations (M&DSO) Division, Systems Integration Program Department (SIPD) with respect...
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| Format: | Dissertation |
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Virginia Tech
2014
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| Online Access: | http://hdl.handle.net/10919/41830 http://scholar.lib.vt.edu/theses/available/etd-03302010-020256/ |