Information technology incidents in the present information society:viewpoints of service providers, users, and the mass media
Abstract Our society relies increasingly on information technology (IT). In such a society, it is important that we, as citizens, trust and are satisfied with services utilizing IT. Unfortunately, IT problems in the use of services are part of our daily lives and, as such, are frequently reported b...
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| Format: | Doctoral Thesis |
| Language: | English |
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Oulun yliopisto
2011
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| Online Access: | http://urn.fi/urn:isbn:9789514296994 http://nbn-resolving.de/urn:isbn:9789514296994 |