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    The Influence of Service Experience on Emotion and Perceived Value－The Comparison between Department Stores and Hypermarket
    by Shin-Yi Hsu, 許心怡
    Published 2006
    “...碩士 === 國立高雄第一科技大學 === 行銷與流通管理所 === 94 === ABSTRACT When customers come through a service encounter...”
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