Quality of rail passenger experience : the direct and spillover effects of crowding on individual well-being and organisational behaviour
The challenge of rail passenger crowding has not been fully addressed in the scientific literature. This thesis describes a research work aimed at (1) investigating the relationships among the different psychological components of crowding and their effects on commuters’ experience of stress and fee...
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University of Nottingham
2012
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| Online Access: | http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.564404 |