From leadership humility to customer satisfaction: a study of employee engagement in the Chinese service industry

PurposeThe study proposes to integrate Leader-Member Exchange (LMX) and Self-Determination Theory (SDT) to study Humble Leadership (HL) impact on Employee engagement, Service Performance and Customer satisfaction in the Chinese service industry.Design/methodology/approachA quantitative approach used...

Full description

Bibliographic Details
Published in:Frontiers in Psychology
Main Authors: Xinyang Zhang, Sanghyuk Yim
Format: Article
Language:English
Published: Frontiers Media S.A. 2025-11-01
Subjects:
humble leadership
employee engagement
service performance
customer satisfaction
leadership humility
Online Access:https://www.frontiersin.org/articles/10.3389/fpsyg.2025.1564142/full

Internet

https://www.frontiersin.org/articles/10.3389/fpsyg.2025.1564142/full

Similar Items