Prioritizing Actions of Public Libraries in Iran to Increase the Users' Overall Satisfaction based on the Kano Model and Asymmetric Performance Effect

Objectives:This research aims to prioritize the actions of public libraries in Iran to increase the overall satisfaction of users based on the Kano model and the asymmetric performance effect.Methods: The research method is descriptive in terms of data collection and practical in terms of purpose. T...

وصف كامل

التفاصيل البيبلوغرافية
الحاوية / القاعدة:علوم و فنون مدیریت اطلاعات
المؤلفون الرئيسيون: Mohammad Hassan zadeh, HamidReza Mahmoodi, Davoud Haseli, Nazila Mehrabi
التنسيق: مقال
اللغة:الفارسية
منشور في: University of Qom 2022-12-01
الموضوعات:
customer satisfaction
kano model
analysis and impact of asymmetric performance
public libraries
iran
الوصول للمادة أونلاين:https://stim.qom.ac.ir/article_2427_980b73b628fa027099a7197f0bbbc783.pdf

الانترنت

https://stim.qom.ac.ir/article_2427_980b73b628fa027099a7197f0bbbc783.pdf

مواد مشابهة