Navigating the integration of ChatGPT in UAE’s government sector: challenges and opportunities

Purpose – This research examines how responsible deployment of ChatGPT in the UAE’s government sector, guided by New Public Management principles, can enhance customer journeys by integrating services across government bodies. Through semi-structured interviews with UAE government officers, the stud...

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Bibliographic Details

Published in:	Digital Transformation and Society
Main Author:	Ghada Nabil Goher
Format:	Article
Language:	English
Published:	Emerald Publishing 2025-01-01
Subjects:	ChatGPT Government sector Public service delivery Benefits of ChatGPT Applications of ChatGPT Limitations of ChatGPT
Online Access:	https://www.emerald.com/insight/content/doi/10.1108/DTS-03-2024-0024/full/pdf