Bureauphobia: the Ambivalentl Look of Citizens on Public Services

Several studies have been conducted on the negative image of public administration among citizens. Most of these studies have considered the government's inefficiency, and rarely has study the ambivalent look of citizens to public services. The purpose of this descriptive-correlational study is...

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Bibliographic Details

Published in:	مدیریت دولتی
Main Authors:	zeinab molavi, reza tahmaseb, hasan danaeefard, ali hamidizadeh
Format:	Article
Language:	Persian
Published:	University of Tehran 2017-07-01
Subjects:	Bureaucracy Bureauphobia public service satisfaction Public trust
Online Access:	https://jipa.ut.ac.ir/article_64362_366064a47c9135e5af884b5272facabe.pdf