Chatbot Design and Implementation: Towards an Operational Model for Chatbots

The recent past has witnessed a growing interest in technologies for creating chatbots. Advances in Large Language Models for natural language processing are underpinning rapid progress in chatbot development, and experts predict revolutionary changes in the labour market as many manual tasks are re...

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Bibliographic Details
Published in:Information
Main Authors: Alexander Skuridin, Martin Wynn
Format: Article
Language:English
Published: MDPI AG 2024-04-01
Subjects:
chatbots
digital transformation
customer service
TOE framework
artificial intelligence
machine learning
Online Access:https://www.mdpi.com/2078-2489/15/4/226

Internet

https://www.mdpi.com/2078-2489/15/4/226

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