The effectiveness of feedback channels in hotels in Malawi: perspectives of guests

This study investigates the perceptions of hotel guests of the effectiveness of feedback channels available in hotels in Malawi. The study found that suggestion boxes are the most common feedback channel in hotels. The telephone is the most preferred channel to provide negative feedback, and the fac...

Full description

Bibliographic Details

Published in:	Research in Hospitality Management
Main Authors:	Dalitso Kalipalire, Chun Liu
Format:	Article
Language:	English
Published:	Taylor & Francis Group 2024-09-01
Subjects:	effectiveness index negative feedback positive feedback solicited feedback unsolicited feedback
Online Access:	https://www.tandfonline.com/doi/10.1080/22243534.2024.2419373