Development of a Comprehensive Evaluation Scale for LLM-Powered Counseling Chatbots (CES-LCC) Using the eDelphi Method

<b>Background/Objectives</b>: With advancements in Large Language Models (LLMs), counseling chatbots are becoming essential tools for delivering scalable and accessible mental health support. Traditional evaluation scales, however, fail to adequately capture the sophisticated capabilitie...

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Bibliographic Details

Published in:	Informatics
Main Authors:	Marco Bolpagni, Silvia Gabrielli
Format:	Article
Language:	English
Published:	MDPI AG 2025-03-01
Subjects:	counseling chatbots mental health chatbots Large Language Models (LLMs) digital mental health chatbot evaluation eDelphi methodology
Online Access:	https://www.mdpi.com/2227-9709/12/1/33