Measure of Customer Satisfaction in the Residential Electricity Distribution Service Using Structural Equation Modeling

The main objective of this study is to apply structural equation modeling with partial least squares, and based on covariance, to assess the satisfaction of residential electricity consumers. The methodology used compares the results of both structural equation models to indicate the model that best...

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Bibliographic Details

Published in:	Energies
Main Authors:	Agenor S. Santos Neto, Marcio R. C. Reis, António Paulo Coimbra, Julio C. V. Soares, Wesley P. Calixto
Format:	Article
Language:	English
Published:	MDPI AG 2022-01-01
Subjects:	residential electricity distribution PLS-SEM CB-SEM quality of service customer satisfaction
Online Access:	https://www.mdpi.com/1996-1073/15/3/746