IT enabled service delivery innovation from quality perspective

The objective is to understand how information and service quality to influence of IT enabled service (ITeS), then to enhance service delivery innovation (SDI). This study bases ITeS to elaborate two research questions by adopting Rodosek’s business reference model. Consequently, we conduct a case s...

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Bibliographic Details
Published in:Multidisciplinary Journal for Education, Social and Technological Sciences
Main Authors: Yao-Chin Lin, Ping-Heng Tsai, Nhu-Hang Ha
Format: Article
Language:English
Published: Universitat Politècnica de València 2014-03-01
Subjects:
Information technology enabled services
Service delivery innovation
Information quality
Service quality
Online Access:http://polipapers.upv.es/index.php/MUSE/article/view/2191

Internet

http://polipapers.upv.es/index.php/MUSE/article/view/2191

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