The Role of Customer Satisfaction Mediates the Effect of Responsiveness on Repurchase Intention through Tokopedia in Denpasar and Badung Cities

The purpose of this study was to analyze the role of customer satisfaction in mediating the effect of responsiveness on repurchase intention through Tokopedia in Denpasar and Badung Cities. Recently, Tokopedia's services have often been slow and disappointing so that customer satisfaction has d...

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Bibliographic Details
Published in:Management Analysis Journal
Main Authors: Ardiella Myra Ananda, I Gst. Ngurah Jaya Agung Widagda K
Format: Article
Language:English
Published: Universitas Negeri Semarang 2024-03-01
Subjects:
responsiveness
customer satisfaction
repurchase intention
Online Access:https://journal.unnes.ac.id/journals/maj/article/view/2973

Internet

https://journal.unnes.ac.id/journals/maj/article/view/2973

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