Managing online crisis-communication response in a South African bank
Deregulation and rapid growth in technology removed entry barriers in the online environment, thereby forcing financial institutions to transform and at the same time to conquer consumer’s fear and the perceived risk of fraudulent online transactions. Given the nature of operations and services in...
| Published in: | Communicare |
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| Main Author: | |
| Format: | Article |
| Language: | English |
| Published: |
University of Johannesburg
2022-10-01
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| Online Access: | https://journals.uj.ac.za/index.php/jcsa/article/view/1662 |