Customer incivility, employee emotional exhaustion, and job embeddedness relationship in the Indonesian hospitality sector: The socio-economic status perspective

This study explores the impact of customer incivility on frontline employees’ job embeddedness in the Indonesian hospitality sector. We also investigate whether emotional exhaustion prevalence mediated, and socio-economic status (SES) moderated the link between customer incivility, emotional exhaust...

詳細記述

書誌詳細

出版年:	Cogent Social Sciences
主要な著者:	Deni Gustiawan,   Noermijati, Siti Aisjah, Nur Khusniyah Indrawati
フォーマット:	論文
言語:	英語
出版事項:	Taylor & Francis Group 2023-12-01
主題:	customer incivility emotional exhaustion socio-economic status job embeddedness hospitality industry
オンライン･アクセス:	https://www.tandfonline.com/doi/10.1080/23311886.2023.2178613