Enhancing operational efficiency: implementing business process improvement by integrating the command center in the Indonesian toll road operator company

Business process improvement is a well-known technique for organizations to identify processes that enhance business performance. This study aims to analyze and improve business processes in the company's principal operational processes that are directly related to controlling service requests...

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Bibliographic Details

Published in:	JPPI (Jurnal Penelitian Pendidikan Indonesia)
Main Authors:	Lea Pungky Rahayu, Ratih Dyah Kusumastuti
Format:	Article
Language:	English
Published:	Indonesian Institute for Counseling, Education and Therapy (IICET) 2024-11-01
Subjects:	business process improvement, toll road, command center, integration
Online Access:	https://jurnal.iicet.org/index.php/jppi/article/view/3280