Foreign Students Perceptions on Selected Service Quality Dimensions, Customer Satisfaction and Future Behavioural Intentions within Visa Facilitation Services Centres in South Africa

Outsourcing the management of migration services has grown globally in recent years. With particular reference to South Africa, Department of Home Affairs(DHA) followed this trend d by outsourcing visa issuance to Visa Facilitation Services (VFS) in 2014 to enable more secure and efficient service...

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Bibliographic Details

Published in:	African Journal of Inter-Multidisciplinary Studies
Main Author:	Bakae Aubrey Mokoena
Format:	Article
Language:	English
Published:	Azure Academic Publishers 2023-02-01
Subjects:	service quality theories VFS customer satisfaction future behavioural intentions
Online Access:	https://journals.dut.ac.za/index.php/ajims/article/view/1034