Connecting the World and Reinventing Customer Centricity

The classical customer journey with its touchpoints is transformed into a lifelong, interactive customer relationship within an IoT-based product-service ecosystem. The customer journey happens in multiple, partially automatic loops that make it significantly less predictable for manufacturers and r...

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書目詳細資料

發表在:	GfK Marketing Intelligence Review
主要作者:	Aunkofer Rudolf
格式:	Article
語言:	英语
出版:	Sciendo 2018-10-01
主題:	Customer Centricity IoT Technical Consumer Goods Smart Technology Customer Journey Touchpoints
在線閱讀:	http://www.degruyter.com/view/j/gfkmir.2018.10.issue-2/gfkmir-2018-0019/gfkmir-2018-0019.xml?format=INT