Risk Assessment of Express Delivery Service Failures in China: An Improved Failure Mode and Effects Analysis Approach

With the rapid growth of express delivery industry, service failure has become an increasingly pressing issue. However, there is a lack of research on express service failure risk assessment within the Failure Mode and Effects Analysis (FMEA) framework. To address the research gap, we propose an imp...

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Bibliographic Details

Published in:	Journal of Theoretical and Applied Electronic Commerce Research
Main Authors:	Hongmei Shan, Qiaoqiao Tong, Jing Shi, Qian Zhang
Format:	Article
Language:	English
Published:	MDPI AG 2021-09-01
Subjects:	express delivery service failure cloud model failure mode and effects analysis (FMEA) entropy weight method TOPSIS
Online Access:	https://www.mdpi.com/0718-1876/16/6/137