The Big Five and dark triad personality traits as predictors of emotional labour
Objective Emotional labour is expected, especially from service sector employees, to ensure customer satisfaction and meet corporate expectations. Previous studies have mainly focused on the effects of emotional labour on employees. Few studies have examined its predictors in terms of personality tr...
| Published in: | Australian Journal of Psychology |
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| Main Authors: | , , |
| Format: | Article |
| Language: | English |
| Published: |
Taylor & Francis Group
2024-12-01
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| Subjects: | |
| Online Access: | https://www.tandfonline.com/doi/10.1080/00049530.2024.2389842 |