How customer orientation reduces job burnout through emotional labor and its impact on turnover intention: Does perceived organizational support matter?

This study explores through the lens of the banking service sector the relationship between customer orientation and job burnout through emotional labor (deep acting and surface acting), and its impact on reducing turnover intention. This research also examines the moderating role of perceived organ...

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Bibliographic Details

Published in:	Acta Psychologica
Main Authors:	Bui Nhat Vuong, Vo Thi Hieu, Le Thi Phuong Lien, Nguyen Thi Thanh Huyen
Format:	Article
Language:	English
Published:	Elsevier 2025-09-01
Subjects:	Customer orientation Emotional labor Job burnout Turnover intention Perceived organizational support
Online Access:	http://www.sciencedirect.com/science/article/pii/S0001691825006444